Answers to common questions about orders, delivery, wholesale purchases, returns, and working with Kniga-RU.
What products can I buy on Kniga-RU?
Мы продаём книги, печатные издания, учебные материалы и некоторые сопутствующие товары.
В каталоге могут быть товары для розничных покупателей, оптовых клиентов и партнёров
Do you only work with retail customers?
Нет. Мы можем работать как с розничными покупателями, так и с оптовыми клиентами.
Условия для оптовых заказов могут обсуждаться индивидуально.
Are all books available in the UK?
Not always. Some items may be available to order or through third-party suppliers, including those from outside the UK. Availability is subject to stock and supplier availability.
What currency are the prices in?
All prices on the website are in British Pounds (GBP) unless otherwise stated.
Prices are subject to change without notice.
Yes. For wholesale customers, prices and terms can be negotiated separately. Customized payment terms, volume discounts, and separate supply arrangements are available.
Да. Для оптовых клиентов цены и условия могут согласовываться отдельно.
Возможны индивидуальные условия оплаты, объёмные скидки и отдельные договорённости по поставке.
Do I need to pay VAT or customs duties?
Where applicable, VAT is calculated according to UK law.
Some printed books may have a zero VAT rate in the UK.
Buyers outside the UK may be responsible for import duties, local VAT/GST, customs, and clearance fees.
Can an order be cancelled?
All orders are subject to confirmation and product availability. We may refuse or cancel orders, limit quantities, request additional verification, or correct pricing or description errors.
How long does delivery take?
Delivery times are approximate. Delays may occur due to customs, delivery service, supplier, incorrect address information, or circumstances beyond our control.
Is it possible to return the product?
Retail customers are entitled to a return within 14 days of receiving a qualifying item.
Returned items must be unused, in their original condition, and, if possible, in their original packaging.
What items cannot be returned?
Some items may be non-returnable, including special orders, personalized items, and digital or downloadable content.
How do returns work for bulk orders?
Wholesale and B2B orders are generally non-returnable unless the item is defective or shipped in error.
Order issues must be reported within 48 hours of delivery.
Can the book cover differ from the image on the website?
Yes, publishers sometimes change covers, specifications, or design for their editions.
Colors may also vary slightly due to screen settings.
Нужно ли создавать аккаунт?
Some features, orders, or bulk access may require account registration.
The buyer is responsible for maintaining the confidentiality of their login, password, and all actions performed through their account.
